This Privacy Policy explains how Powerline Group ("we", "us", "our") collects and processes your personal data when you use our website or contact us about our services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Powerline Group is a family run firm of NICEIC approved electricians based in London, providing electrical installation, testing and repair services across Greater London. For the purposes of data protection law, we are the "data controller" of the personal data you provide.
Contact: support@powerlinegroup.co.uk • London, United Kingdom
2. The data we collect
We only collect the data we need to respond to your enquiry and provide our services. This includes:
- Information you give us via our "Receive a Quote" form: your name, email address, telephone number, and the details of the work you require.
- Technical data: your IP address and basic request information, used only for security and to prevent abuse of our contact form.
- Cookies and local storage: limited functional storage as described in section 8.
We do not knowingly collect special category data, and we do not collect data from children.
3. How and why we use your data
We process your personal data on the following lawful bases under Article 6 of the UK GDPR:
- Consent, when you submit the contact form and tick the box to agree, so that we can reply to your enquiry and provide a quotation.
- Legitimate interests, to respond to enquiries, deliver and administer our services, keep records, and protect our website from fraud and abuse.
- Contract, where you engage us to carry out work, to perform that contract.
- Legal obligation, to comply with our legal and regulatory duties (for example, retaining records for tax purposes).
4. Who we share it with
We never sell your data. We share it only with trusted service providers who process it on our behalf under contract:
- Resend, delivers the email generated by our contact form to our inbox.
- Netlify, hosts this website and runs the contact form function.
We may also disclose data where required by law, court order, or to protect our rights.
5. International transfers
Some of our providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as the UK International Data Transfer Addendum or equivalent) to ensure your data receives an adequate level of protection.
6. How long we keep it
We keep enquiry data only for as long as necessary to respond to and act on your request, and thereafter for as long as needed to meet our legal and accounting obligations. When data is no longer needed, it is securely deleted.
7. Your rights
Under the UK GDPR you have the right to:
- be informed about how your data is used;
- access the personal data we hold about you;
- request correction of inaccurate data;
- request erasure of your data ("right to be forgotten");
- restrict or object to our processing;
- data portability;
- withdraw consent at any time.
To exercise any of these rights, email us at support@powerlinegroup.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Cookies and local storage
This website does not use advertising or third party tracking cookies. We use only:
- Essential browser storage, a small value stored in your browser to remember preview access while the site is in development. This is not shared with anyone.
- Embedded Google Maps, our contact page embeds a Google map. Google may set its own cookies when the map loads; please see Google's privacy policy for details.
You can control or delete cookies through your browser settings at any time.
9. Data security
We take appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricted access to enquiry data, and reputable processors. No transmission over the internet can be guaranteed as completely secure, but we work to protect your information at all times.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with a revised "last updated" date.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@powerlinegroup.co.uk.